Job ID:
Technical Sales
Job Description
The Call Center Support Rep will work with a team of other call center support reps, under the general supervision of the Assistant Superintendent of Student Services who is responsible overall for the Call Center operations.   Scope of Work/Key Responsibilities: Monitor telephone system and take calls from APS schools Log all reported incidents and forward to a Case Investigator when necessary Escalate incidents to Leadership according to established processes and procedures Track and follow-up on calls when necessary Follow established processes and procedures. Maintain exceptional customer service posture at ALL TIMES Record and submit checklists or other documentation as required   Contract Duration: 4 months Skills and Qualifications: 3+ years' work experience (minimum) … 5+ years preferred:   Strong customer service skills Prior experience with service desk support is preferred Prior experience working as a desk-side support analyst is a plus Must have clean criminal record with the ability to pass fingerprint background check Must be authorized to work in the United States   Personal Attributes: Creativity and strong attention to detail Ability to work effectively on tight deadlines, as necessary Excellent command of English language Bi-Lingual – Spanish preferred Oral and written communication skills Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers Positive, productive team player Desire to learn new skills and improve   Education/Training: 3+ years experience in Service Desk support. An equivalent combination of education and experience will be considered.