Job ID:
Network Engineer(IT)
Job Description
About the Role The Service Designer will work closely with our cross-functional project team focused in building and improving the State of Connecticut’s government services. The Service Designer will support the mission by redesigning systems at scale with and for residents and government employees in public spaces. You will work with a multidisciplinary team of designers and experts to create solutions exist in the digital and physical realms. As an CTDS Service Designer, you’ll be a hands-on design expert, taking concepts forward and working hand-in-hand with partners to implement services in a variety of communities and settings. Furthermore, the Service Designer will work with the team to plan and implement user-centric analysis and testing methodologies to improve each digital product. An ideal candidate should be a talented and knowledgeable designer with fresh, creative ideas, and an excellent eye for detail. In addition to understanding user experience design and development methodologies, the candidate should also have experience working in an Agile environment. Experiences Required for This Role Systems Design – At least 3 years of experience and use cases with the following:  Champion Service Design within the State of Connecticut and work with the CT Digital Service to design and scale Connecticut’s digital services for diverse communities of users  Design for both the target user’s experience and agencies’ ability to implement and scale  Develop and deliver project reporting, requirements, documentation, and presentations  Serve as an advisor to the greater digital team in developing services across health, business, transportation, education, etc. Internal Collaboration – At least 3 years of experience and use cases with the following:  Distill business, customer, and partner constraints into digestible components for the design team  Instill project teams with the confidence and discipline to explore innovative design solutions while respecting partner deadlines  Be collaborative. Contribute to healthy team motivation and morale, offering emotional and logistical support External Collaboration – At least 3 years of experience and use cases with the following:  Communicate the story of CTDS work with partners, agencies, and external stakeholders  Analyze and respond to partners in a timely manner  Engage the State of Connecticut’s partners to iterate, test and scale new service designs  Participate in the delivery of a range of projects, defining project scope, goals, and deliverables in collaboration with key stakeholders  Establish relationships and liaise with key stakeholders throughout the project lifecycle  Work with the Program Director and UX/UI Manager to issue regular reports and troubleshoot problem areas  Showcase progress and impact through quantifiable analytics Digital Platforms, Tools, & Discipline – At least 3 years of experience and use cases with the following:  Working with enterprise scale digital platforms and products  Using of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS TEAMS, Confluence Knowledge, Skills and Ability Service Design  You know the power of well-crafted design direction and, as an engaged citizen, you see immense potential for change in the world.  You’re passionate about social impact, government services, and great design.  You have experience growing people-first services.  You believe in iteration and reiteration.  You get things done. Process  You have launched, run, or scaled a service redesign initiative  You have experience working in the field and in the studio, You approach processes systemically and can view a challenge at multiple levels, including from the lens of a customer, consumer, or resident.  You have experience designing and implementing solutions in resource-constrained environments. A bachelors’ degree or higher in design, marketing, communications, or related field  5 years professional experience in design  A portfolio of work  2 years of user-centered design  2 year of user research and analytics