Job ID:
Help Desk
Job Description
Scope of Work/Key Responsibilities: Monitor support tickets submitted for parts requests and promptly assign parts Responsible for picking up obsolete equipment from schools and other APS locations Drives vehicles (e.g. truck, van, forklift, etc.) for the purpose of transporting orders and materials to designated sites. Loads and unloads delivery trucks for the purpose of receiving stock and/or filling orders for transport requiring physical moving and lifting of product weighing as much as 150 pounds. Maintaining inventory of parts and IT equipment including but not limited to: Interactive Technology, laptop, desktop, cables, WYSE etc. Ordering parts to maintain a healthy inventory Maintain/track all APS assets Provide project support to schools and other APS locations Troubleshoot and resolve minor desktop support related issues Maintain professional representation of APS in all interactions Perform proactive support activities including but not limited to: o Installing Windows updates and patches o Identify and update (or report) unsupported operating systems … i.e. Win XP o Ensuring that antivirus software installed on all machines o Checking Interactive White Boards (and Projectors) in classrooms o Update user and asset information in database (as necessary) o Check APS vehicle for gas, oil change, tire pressure, etc. Inventory, validate and report all technology items. Report any asset transfers to ensure ownership is properly captured. Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient. Maintain exceptional customer service posture at ALL TIMES. Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes. Contract Duration: 1 year (initial) Option to extend annually - based on performance.