Document
Status:
CLOSED
Job ID:
26602
Title:
Software Architect
Applications Invited from Countries:
United States
Job Description

Requisition Details for: 60378

Requisition Details

Summary

Requisition ID : 60378

Requisition Name : Enterprise Application Consultant

Customer : TN TennCare

Quantity Requested : 10

Estimated Duration : 05/01/2023 - 06/30/2024

 

Pricing

Bill Rate : USD 180.00 Per  Hour

Expenses Allowed : No

 

Location

Position Location : Hybrid

Address

310 Great Circle Rd.   Nashville,  Tennessee    37243-0000

 

Description

Job Title: ServiceNow Technical Architect aka #5 Enterprise Architect for P. A.

**This is a hybrid/remote position - only candidates in Tennessee and able to commute to Nashville, TN regularly will be considered.**

The standard work week is 37.5 hrs./wk.

The ServiceNow Technical Architect will serve as a cloud subject matter expert and trusted advisor providing technical support and architectural guidance to leadership, business partners and internal teams.

TennCare Information Systems is responsible for providing high availability, performance, and support to the timely coordination and provision of health care services. ServiceNow is chosen platform for enterprise wide, industry standard mechanism to deliver IT services management (ITSM).

The ServiceNow Technical Architect is responsible for advanced technology architecture, engineering, and administration. This role oversees all system related activities including the delivery of comprehensive strategies that enables ServiceNow ITSM. This role is also responsible for ensuring stability of platform, managing teams for delivering services and strategic initiatives on time with maximum quality.

The ServiceNow Technical Architect accommodates the design, development, implementation, and delivery of critical services necessary to support ServiceNow platform for TennCare. The ServiceNow Technical Architect will be overseeing and responsible for validating the program activities, ensuring the operational requirements are adhered to, as well as being a subject matter expert for ServiceNow modules for latest release.

Description of Duties (% of Total Work Effort)

  • Strategy & Planning 30%
  • Solution Architecture and Development 30%
  • Operational Management 40%

Responsibilities:

  1. ServiceNow architect responsible for overall health of TennCare ServiceNow. Subject matter expert for ServiceNow modules such as – CMDB, Discovery, Event management, Software Asset Management (SAM), Procurement, HRSD, Security Operations, Privacy, Breach, GRC, Contract Management, Demand, Agile 2.0, integration hub, Change Management, and any new modules per latest release for ServiceNow.
  2. Identify automation opportunities and make recommendation for improvements to ITSM modules such as Incident Management, Problem Management, Change Management, Asset Management, CMDB and Service Catalog Requests.
  3. Support CMDB data model. Provide recommendation and roadmap to improve CMDB operations using the ServiceNow Discovery tool.
  4. Through documented procedures, identify defects/inefficiencies and make recommendations to streamline processes and improve service and support expectations.
  5. Work with vendors to develop interface and integrations with other enterprise systems such as Identity Access Management, Enterprise Applications Monitoring Tools, Active Directory, Agile development tools such JIRA/JAMA
  6. Act as coordinator for ServiceNow’s support site HIWAVE
  7. Provide technical guidance to multiple teams of business analysts, testers, and developers. Review system integration test plans, review design and code of developers. Guide the implementation of new functionality and modules in ServiceNow.
  8. ServiceNow SDLC backlog review and prioritization. Assist with roadmap planning. 
  9. Continually advance the capabilities of ServiceNow, leading to greater usage, assist with defining business processes implemented by ServiceNow
  10. Engage and manage stakeholders and vendors for the purposes of gathering feedback and offering guidance. Demonstrate leadership ability to back decisions with research and the “why,” and articulate several options, the pros and cons for each, and a recommendation.

Minimum qualifications:

  1. Bachelor's degree in Computer Science, Computer Engineering, Information Technology or relevant field. Certified ServiceNow System Administrator.
  2. 10+ years' experience designing, executing, and supporting ServiceNow solutions. 
  3. Experience in a broad set of technologies related to applications and IT infrastructure 
  4. Effective communication skills (written and verbal) to properly articulate complicated ServiceNow functionalities to management and other IT development partners.
  5. Team player and experience with managing vendor teams.
  6. Experience working in a healthcare environment preferred.
  7. Substitution of experience for education: -Experience equivalent to fifteen (15) or more years of qualifying professional experience in positions associated with designing/architecting IT solutions or systems, designing and/or implementing ServiceNow, managing IT projects, and managing teams.

 

Desirable qualifications: Great communication skills and able to manage multiple projects and experience with latest ServiceNow modules (CMDB, Discovery, Software Asset Management (SAM), Procurement, HRSD, Security Operations, Privacy, Breach, GRC, Contract Management, Demand, Agile 2.0, integration hub) and upgrades and new modules to ServiceNow.

Only candidates who meet the minimum requirements for the position will be interviewed. 

 

Schedule

Days

Monday  Yes Tuesday  Yes Wednesday  Yes Thursday  Yes Friday  Yes Saturday  No Sunday  No

Hours/Day

7.5

Time Zone

CST

 

Shifts

Start Time

 

End Time

 

Description

 

Active

 

Shift 1

8:00 AM

 

4:30 PM

 

State of Tennessee Official Standard Office Hours

 

Yes

                 
                 

Custom Fields

 

Location Requirements

 
 

Candidate must be local.

 

Candidate Must Be Local

 
 

Additional Location Details (City, State) :

 

**This is a hybrid position - only candidates in middle Tennessee and able to commute to Nashville, TN regularly will be considered.**

 

 

 

   

 

   

 

   

 

Qualifications

 

Type

 

Category

 

Qualification

 

Description

 

Competency

 

Required

   
 

Skills

 

Architecture

 

AGILE - Agile Development Methodology

 

 

 

Proficient (4-6 Years)

 

No

   
 

Skills

 

Others

 

ServiceNow

 

Experience with latest ServiceNow modules (CMDB, Discovery, Software Asset Management (SAM), Procurement, HRSD, Security Operations, Privacy, Breach, GRC, Contract Management, Demand, Agile 2.0, integration hub)

 

Advanced (7-9 Years)

 

Yes

   
 

Education

 

Others

 

Bachelor's Degree

 

Completed Bachelor's Degree in Computer Science, Computer Engineering, Information Technology or relevant field

 

Novice (1-3 Years)

 

Yes

   
 

Skills

 

Others

 

Communication skills both verbal and written

 

 

 

Proficient (4-6 Years)

 

No

   
 

Skills

 

Others

 

Project management

 

 

 

Proficient (4-6 Years)

 

Yes