This role is an onsite hybrid role in Denver, CO or Overland Park
Title: Business Process Analyst
This position has the opportunity to become a full time employee.
-Design end to end processes by identifying, analyzing, prioritizing, documenting and implementing policy and procedure improvements (new or existing), not limited to tools and methods that are repeatable and sustainable. Provide proactive, frequent, and regular communication to all impacted teams, cross-functional teams including Credit Leadership. This also includes project readouts of risks, issues, and impacts to timelines.
-Solves complex, multi-faceted problems facing day-to-day operations; deliver simplified solutions that allow the department to seamlessly provide customer service excellence.
-Proactively identify potential issues as a departmental expert and collaborate with cross-functional partners to mitigate issues and risks by planning/implementing solutions with a sense of urgency. Use extensive knowledge of Client’s policies and systems to scope proposed changes and potential impacts to the department and customers. Communicate changes to the department.
-Foster relationships with key cross-functional partners and internal stakeholders, and develop strong partnerships to obtain results on behalf of the department
-Align policy, procedure and process with other lines of business to ensure consistent customer service experience.
-As an owner, you will manage C2/SharePoint updates and revisions with collaboration from Credit & Collections business owners and management to ensure active procedures are accurate. Serves as point of contact for the Credit organization for all CUW and CMR related policies and C2/SharePoint content.
-Create and deliver all new hire and continuing education training curriculum for new and tenured Credit Underwriters and Credit Manual Review analysts (not limited to CUW and CMR). Partners with management to ensure all employees have the proper tools, training, and coaching environment to be successful in their roles.
-Serves in a consulting or subject matter expert capacity on Credit related initiatives driven by Credit or Enterprise to ensure a successful rollout. Could be responsible for the oversight of other subgroups/teams, task, activities, deliverables, and timelines to accomplish project objectives that impact Credit
Responsible for execution of User Acceptance Testing, which includes writing test cases for internally driven projects