Job Description

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Job Title: Warehouse Support Technician

Location: Atlanta, Georgia   

Duration: 9+ Months

Job Description:

 

Scope of Work/Key Responsibilities:

• Monitor support tickets submitted for parts requests and promptly assign parts
• Responsible for picking up obsolete equipment from schools and other APS locations
• Maintaining inventory of parts including but not limited to: Interactive Technology, laptop, desktop, WYSE etc.
• Ordering parts to maintain a healthy inventory
• Maintain/track all APS assets in a database
• Provide project support to schools and other APS locations
• Install Apple apps unto devices as required.
• Troubleshoot and resolve minor wireless, network or switch issues
• Troubleshoot and resolve printer (or print) issues.
• Escalate major issues (wireless, network etc.) to IT Infrastructure technical teams
• Perform proactive support activities including but not limited to:
  • Checking computer labs & media centers
  • Updating Apple IOS on MacBook, iPad & iPod carts
  • Installing and setting up Air Watch on mobile devices
  • Installing Windows updates and patches
  • Identify and update (or report) unsupported operating systems … i.e. Win XP
  • Ensuring that antivirus software installed on all machines
  • Checking Interactive White Boards (and Projectors) in classrooms
  • Update user and asset information in database (as necessary)
• Inventory, validate and report all technology items. Report any asset transfers to ensure ownership is properly captured.
• Follow established processes and procedures. Report to IT any suggestions that will improve process or make support easier or more efficient.
• Maintain exceptional customer service posture at ALL TIMES.
• Document work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledgebase purposes.

 

 Contract Duration:

• Initial 2 week temporary status than rolling into permanent contractor
• Option to extend annually - based on performance.

 

Skills and Qualifications:

2+ years' work experience (minimum) … 5 years for Lead Techs

 

• A+ Certification (Required for Lead Techs. Only)
• Strong customer service skills
• Knowledge of best practice security standards and techniques
• Microsoft Windows certification is a plus
• Must have clean criminal record with the ability to pass finger-print background check
• Must be authorized to work in the United States.
• Must hold a valid drivers license.

 

Personal Attributes:

• Creativity and strong attention to detail
• Ability to work effectively on tight deadlines, as necessary
• Excellent command of English language
• Oral and written communication skills
• Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
• Positive, productive team player
• Desire to learn new skills and improve

 

Education/Training:

• Equivalent combination of education and experience will be considered.

 

Leadership:

The warehouse support tech will take day-to-day direction from the APS Asset Lead. He/she will be responsible for providing regular updates and meeting the deadlines imposed by the district.

 

Submissions:

• Candidate Resume/profile

 

Schedule

Days: Monday  Yes Tuesday  Yes Wednesday  Yes Thursday  Yes Friday  Yes Saturday  No Sunday  No

Hours/Day: 8

Time Zone: EST

Shift: 8:00 AM to 5:00 Pm