Job Description:

• Partner with agency leadership to build an outstanding operations function, with an emphasis on processes, tools, consistency and efficiency
• Own all aspects of project forecasting and resourcing – in partnership with other teams within the enterprise and the OneTen agency to optimize workflow, capacity planning, and reporting
• Develop and execute health of the work moving through the agency at any time, managing any roadblocks, helping to resolve issues and redirect work at risk
• Identify areas of opportunity to optimize workflows, introduce tools, or improve reporting, in an evolving effort to improve efficiency and team engagement
• Develop and document creative processes, decision logs and other key information to support reliable and consistent workflows
• Assess what is currently working and reassess as the company and team evolves with flexible and evolving approach to operations
• Execute general agency operations communications and change management, with clear and consistent messaging and reinforcement
• Support ongoing administrative needs including freelance hiring and onboarding, documentation upkeep, meeting management and other as needed