Job Description
Job Title: System Administrator
Location: Remote
Duration: 9 months
Job Description:
This position provides technical network communications support. The position possesses functional knowledge pertinent to network (LAN/WAN/Network) communications technologies and is a contributor to the development, testing, implementing, and maintaining of new equipment. Equipment may include but is not limited to routers, switches, wireless access points and controllers, and VoIP technologies. This position recommends and obtains approval for network and security design changes that affect all supported sites.
Document current, permanent, and primary job duties. The total of all duties must equal 100%. Document the attributes of current essential functions using the listing on the last page.
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JOB DUTIES:
- Provide daily technical operations support and technical expertise for network Infrastructure (hardware and/or software) as it relates to data transport (wired or wireless) and information technology.
- Assist with the design, installation and configuration of network communications infrastructure, including routers, switches, wireless access points, and wireless LAN controllers.
- Respond to critical outages and end-user technical issues escalated through the enterprise service desk.
- May be required to travel to any agency or location within 50 miles of primary work location to provide services. Primary work location is 1575 Sherman Street Denver Colorado.
- Respond to ServiceHub tickets by providing first line response through troubleshooting and escalating the tickets as needed.
- Determine site requirements in order to set up site networking equipment.
- Diagnose the cause of technical issues and determine and implement the best course of action for repair or resolution.
- Make decisions related to network design/administration and implement them accordingly.
- Make decisions regarding prioritization of workload.
Responsibility:
- Provide high-level technical design recommendations to project managers and stakeholders on matters related to projects having network infrastructure components.
- Order circuits, coordinate matters related to structured cabling, and install/configure network hardware and/or software as needed to support project efforts and deliverables.
- May be required to travel to any agency or location within 50 miles of primary work location to provide services. Primary work location is 1575 Sherman Street Denver Colorado.
- Will primarily work on projects that have been identified as small in size and resources.
- Determine network design based on project deliverables.
- Engage vendors or other OIT staff as needed to prioritize and schedule tasks relevant to technical implementations needed by projects.
- Order hardware, software, and/or vendor circuits as needed.
- Maintain documentation related to critical network infrastructure design, configuration, and maintenance.
- Maintain records on maintenance contracts and circuit counts, configuration, and capacity.
- Design and configure automated monitoring and event notification systems as needed to maximize availability.
- Participate in incident response and after-action review activities after critical system outages.
- Update and close escalated service desk tickets in a timely manner.
Qualifications and experience:
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Other – Explain:
Highly desirable qualifications and experience:
- Comptia Network+ to include strong understanding of TCP/IP protocol suite, network infrastructure components (routers, switches), network operations ( manage switching, VLANs, ACLs, Management access etc.), and troubleshooting methodologies using the OSI Model.
- Excellent communication and interpersonal skills: Ability to effectively communicate technical information to users and colleagues, both verbally and in writing.
- Customer service orientation: Strong focus on providing courteous and efficient support to internal and external users.
- Problem-solving and analytical skills: Ability to identify and troubleshoot network issues efficiently and logically.
- Familiarity with network management tools and protocols like SNMP, CLI, and network monitoring platforms.
- Experience working in ServiceNow ticketing system
- Experience with Cisco Meraki network equipment configuring, installing, troubleshooting, and supporting switches, and MX appliances
- Python Scripting and automation in network administration
- Certified Network Professional (CCNP) – Route / Switch
- Cisco Certified Network Associate (CCNA)
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Schedule
Days: Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No
Hours/Day: 8
Time Zone: MST
Shift: 8:00 Am to 5:00 Pm
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