Document
Status:
OPEN
Job ID:
29349
Title:
Support Analyst
Applications Invited from Countries:
United States
Job Description

Job Title: IBM Sterling File Gateway Support Analyst

Location: Seattle, WA 

Duration: Full Time

Job description:

Responsibilities

  • Over 7 years of experience in engineering, developing, and supporting Managed File Transfer (MFT)  solutions using IBM Sterling File Gateway
  • Working knowledge on IBM Sterling suite (File Gateway, Sterling B2Bi Integrator, Sterling External 
  • Authentication Server, Sterling Secure Proxy Perimeter Server, Sterling Secure Reverse Proxy Engine and Sterling Control Center Monitor software)
  • Extensive expertise in secure file transfer protocols and technologies, including FTP, SFTP, FTPS, SSH, SSL, HTTPS, AS2, and related methodologies.
  • Monitoring using Splunk technology
  • Worked on Encryption and Security Set up
  • Setting up workflows and processing based on Criteria 
  • Possesses Unix skills (editing, process, shell scripting, system health)
  • Working knowledge of adhering to Cryptographic Standards (Algorithms, FIPS, Key Exchanges, Host Keys, Ciphers)
  • Experienced in SQL Servera nd Oracle database knowledge (table construction) troubleshooting
  • Competent in Sterling Control Center Monitoring configuration Rules, Actions, and Reporting utilizing Jasper Suite
  • Solid understanding of encryption algorithms (e.g., PGP, SFTP/SSH) and secure file transfer practices along with knowledge of networking, network protocols, and firewalls as they apply to MFT systems.
  • Provide 24/7 production support for Managed File Transfer environments on a rotational basis, adhering to established operational standards.
  • Proficient in cloud implementations, with a strong emphasis on OpenShift.
  • Hands-on experience managing and supporting systems in both Windows and Unix/Linux environments.
  • Experience with GitLab (DevSecOps platform), yaml structure and formatting
  • Experience with Splunk (observability, log management, Report creation, regex, etc.)
  • Security Patches , Password updates, Certificate Updates and Platform Infrastructure Management
  • Prerequisite tasks completion for upcoming Major releases
  • Service Now for Incident and Change Management