Job Title: Programmer/Developer Location: Remote Duration: 12 months Job Description: Key Responsibilities • Solution Design & Development o Configure and customize ServiceNow CSM and PSDS applications to meet public sector requirements. o Develop workflows, case lifecycles, business rules, and integrations with external government systems. o Build portals and self-service experiences tailored for citizens and government staff. • Implementation & Delivery o Collaborate with stakeholders to gather requirements and translate them into technical solutions. o Implement proactive service delivery features to improve citizen engagement and transparency. o Ensure scalability, maintainability, and compliance with government standards. • Integration & Support o Integrate ServiceNow with legacy systems, CRM, ERP, and external data sources. o Provide ongoing support, troubleshooting, and enhancements for CSM and PSDS modules. o Maintain documentation of configurations, customizations, and processes. • Governance & Best Practices o Adhere to ServiceNow development standards and coding best practices. o Ensure compliance with public sector security, accessibility, and data privacy regulations. o Participate in code reviews and contribute to continuous improvement initiatives. Skills & Qualifications • Hands-on experience with ServiceNow CSM and/or PSDS modules. • Strong knowledge of ServiceNow architecture, modules, and integrations (REST, SOAP, etc.). • Proficiency in JavaScript, Glide API, Flow Designer, and IntegrationHub. • Experience with platform security, including user access management and compliance. • Experience with Service Portal development and UI/UX customization. • 3+ years of ServiceNow development experience. • Experience integrating ServiceNow with third-party applications (REST/SOAP APIs). • ServiceNow platform upgrades and health scans are a plus. Preferred Qualifications • ServiceNow Certified System Administrator (CSA). • Experience in Agile/Scrum environments. • Knowledge of public sector service delivery models and citizen engagement strategies. Schedule Days: Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No Hours/Day: 8 Time Zone: CST Shift: 8:00 Am to 4:30 Pm