Job Description

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Job title: ServiceNow Field Service Management (FSM) Lead

Location: San Francisco, CA

Duration: 6 months

Job Description:
Role Description 

Lead the implementation and configuration of the ServiceNow FSM module Build out FSM functionalities including Preventative Maintenance and Calibration automated tasks. Ensure workflows and data structures support compliance and effective reporting. Design and implement mobile workflows for field technicians and maintenance staff. Collaborate with cross-functional teams to deliver a scalable FSM solution and provide training and documentation. Experience migrating legacy systems to ServiceNow. Strong understanding of compliance frameworks. Experience with mobile workflows and field service operations. Familiarity with ITILITSM processes and Agile methodologies.

Essential Skills: Lead the implementation and configuration of the ServiceNow FSM module.

Build out FSM functionalities including Preventative Maintenance and Calibration automated tasks. Ensure workflows and data structures support compliance and effective reporting.

Design and implement mobile workflows for field technicians and maintenance staff. 

Collaborate with cross-functional teams to deliver a scalable FSM solution and provide training and documentation.

Experience migrating legacy systems to ServiceNow.

Strong understanding of compliance frameworks.

Experience with mobile workflows and field service operations.

Familiarity with ITILITSM processes and Agile methodologies.

MUST HAVE:

Hands-on experience leading FSM module deployment in ServiceNow.

Ability to design, implement, and optimize mobile workflows for field technicians and maintenance staff.

Experience building automated PM and calibration tasks in FSM.

Proven experience migrating data and workflows from older systems to ServiceNow FSM.

Knowledge of compliance frameworks and ability to design FSM data structures supporting regulatory reporting.

Strong understanding of ITSM practices, ITIL framework, and Agile delivery for ServiceNow projects.