Job title: Staff Program Manager - IT Technical

Location: Englewood, CO

Duration: 3 months

Job Description:

A Staff Program Manager for Infrastructure/Operations is responsible for the overall direction, coordination, implementation, execution, control and completion of Operations and Infrastructure IT projects, ensuring consistency with company strategy, commitments, and goals.  

Responsibilities:

• Lead the planning and implementation of the Infrastructure/Operations Program 
• Present and negotiate with customer, senior management, and IT teams  
• Facilitate the definition of program scope, goals and deliverables  
• Create Governance, Executive Status Reports, and Roadmaps 
• Develop full scale Program plans working with various IT and Business teams  
• Assemble and coordinate Program staff and manage program resource allocation  
• Plan and schedule program timelines and necessary weekly/daily or ad hoc meetings  
• Track program deliverables and fill out the program RAID using appropriate tools  
• Provide direction and support to Infrastructure/Ops program team and coordinate with the IT Program managers  
• Constantly monitor and report on progress of the program to all stakeholders  
• Present reports defining program progress, problems and solutions, and perform risk management  
• Implement and manage program changes and interventions to achieve program outputs  
• Provide program evaluations and assessment of results throughout and post project deployment  

Experience:

• 7+ years of Program Management experience – preferably in Infrastructure, Operations, and Security 
• 10+ years in IT; Operations and Security certifications and training 
• Ability to communicate effectively, both verbally and in writing, to interact effectively with IT management, software development and test teams, and infrastructure teams 
• Knowledge of both theoretical and practical aspects of program management  
• Knowledge of technical hardware program management techniques and tools 
• Knowledge of working with Vendor SOWs, RFPs, and contracts  
• Working knowledge of IT systems, Agile, and SDLC 
• Direct work experience in technical infrastructure and security program management capacity and vendor management  
• Proven experience in people management, strategic planning, risk management, and change management  
• Solid experience with GSuite, Visio, and MSProject 
• Ability to communicate effectively with senior level executives. 
• Strong negotiation/facilitation skills with an ability to gain consensus 
• Ability to consult with customers at a business level. 
• Ability to translate and communicate a customer's strategic opportunities into requirements for the technical teams 
• Excellent written and presentation skills and strong decision making skills 
• Ability to facilitate solutions in a complex IT technology and business environment and able to adapt quickly to change. 
• Ability to manage customer expectations throughout the program implementation and delivery process.  
• Ability to work on teams in a lead and participative capacity with many different and diverse stakeholders. 
• Formal knowledge of Program management principles, processes, and tools 
• Bachelor’s degree in Computer Science, Information Systems Management, Engineering, or related degree 
• PMP certification and Advanced Degree preferred

Desired Knowledge Areas: 

• Microsoft Active Directory / Exchange email 
• UNIX servers, SQL servers, Windows servers and clients 
• NAS and SAN Storage 
• Data networking 
• Wireless systems 
• Enterprise software releases 
• AWS and Cloud Services 
• Security and enterprise monitoring systems and tools