Job Description

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Job title: Quality Manager

Location: Clarksburg, WV

Duration: Full time       

Description:

Essential Duties and Responsibilities

• Maintain a high level of internal and external customer service and resolve customer quality concerns and complaints.
• Support and participate in inspection and testing activities to ensure productivity and technical accuracy.
• Conduct visual inspections and audits of raw materials and finished goods to ensure compliance with specifications.
• Perform incoming inspections of production materials according to documented procedures.
• Document nonconforming materials/products and implement corrective actions as required.
• Track, analyze, and report internal and external quality metrics.
• Define, plan, and execute continuous improvement and quality enhancement projects.
• Conduct and manage internal and external audits to maintain regulatory and quality compliance.
• Develop and manage supplier qualification programs and monitor supplier quality performance.
• Interface directly with customers to investigate and resolve field quality issues.
• Manage compliance activities related to applicable regulatory requirements including RoHS, REACH, Conflict Minerals, and ITAR.
• Prepare and manage product and process documentation such as FAIRs and PPAPs.
• Manage RMAs and utilize ERP systems to maintain transactional accuracy.
• Respond to customer corrective action requests using structured problem-solving methodologies such as 8D.
• Maintain and improve the quality management system in compliance with ISO 9001 standards.
• Support engineering and sales teams with specification review and interpretation.

Leadership Responsibilities

Responsible for full supervisory duties including:

• Hiring and onboarding
• Training and development
• Performance management
• Employee counseling
• Disciplinary actions and termination

Required Knowledge, Skills, and Abilities

• Strong verbal and written communication skills in English; bilingual Spanish skills are a plus.
• Proficiency with Microsoft Office and general computer systems.
• Experience working with ERP systems.
• Strong statistical analysis and data interpretation skills.
• Ability to communicate effectively across all organizational and technical levels.
• Knowledge of industrial manufacturing methods and quality practices.
• Thorough understanding of ISO 9001 requirements and compliance standards.
• Familiarity with GD&T and manufacturing quality documentation.

Minimum Qualifications

• Bachelor’s degree in a technical field or equivalent experience.
• Minimum 5 years of quality engineering experience.
• Minimum 5 years of management or supervisory experience.

Preferred Qualifications

• Six Sigma Black Belt certification preferred.

Physical Requirements

• Ability to perform light physical work, including occasional lifting up to 20 pounds.
• Frequent use of hands and fingers for inspection, data entry, and repetitive motions.
• Ability to stand, walk, inspect products, and work in a manufacturing environment.
• Close visual acuity and color vision required for inspection activities.