Status:
OPEN
Job ID:
23860
Title:
RF Engineer
Job Description
Support integration of products / features and Product Introductions for T-Mobile FEMTO project a) Support lab/Pilot/FOA planning for new Software, Hardware, or features for FEMTO b) Assist the System Verification team to schedule and coordinate Supplier installation and integration resources based on mutually agreed upon dates. c) Provide technical support during the integration phase of equipment for FEMTO products that are to be integrated. d) Host and support site readiness conference calls, and assist in the completion of checklists / questionnaire and other requirements prior to the start of integration. e) Support resolution of issues encountered during the integration and testing of new Hardware. Support creation of customer specific Methods of Procedures (MOP) a) Provide technical support during the integration phase of equipment for Products that are to be integrated by the customer. b) Help to review high-level installation and integration MOPs c) Host and support readiness conference calls, and assist in the completion of checklists / questionnaire and other requirements prior to the start of integration. d) Support resolution of issues encountered during the integration and testing of new Hardware. Support testing and demonstration of inter-working with third party Products a) Assist the Local Team to troubleshoot issues during interoperability testing with third party vendors. b) Assist customer in documenting the third party vendor issues c) Support resolution of Supplier issues with Supplier systems and equipment found at the customer Lab or FOA during the interoperability testing with third party vendors Support Testing and Fix verification on Software patches/correction loads. a) Review compatibility of patches and updates with respect to the current solution and feature set. b) Assist to prepare internal patch installation and Software update MOPs. c) Assist System Verification staff to carry out acceptance test procedures for any updated Software. Single point-of-contact for Supplier issues on supported Products. a) Collect logs, call traces, traceroutes, etc. necessary to resolve the issues/tickets. b) Troubleshoot and analyze data to determine the root cause of the issues c) Work with Supplier subject matter experts (SME) as needed to address Software or Documentation issues on Nokia’s Products covered under this SOW. d) Provide status updates, via conference call or email, on a mutually agreed upon day e) Open tickets within Supplier support team for all product related defects Be a customer advocate to expedite resolution of technical issues. a) Provide single point of contact (SPOC) for technical consultancy on questions arising from System Verification concerning Supplier equipment and Software features. This includes additional information necessary to successfully test and deploy a feature, including minimum Software level needed in the field for deployment, any subsequent fixes targeted to resolve issues or improve performance, feature activation files or licenses associated with a particular feature, any pre-requisite feature that needs to be activated, clarification of Documentation, and answering questions on feature implementations and feature test strategy (ie: what to test, how to test).