Status:
OPEN
Job ID:
25487
Title:
LTE Test Engineer
Applications Invited from Countries:
United States
Job Description

1) RAN support
a) Assist in alarm monitoring - respond to exceptional system alarms – Assist in resolution of any exceptional issues.
b) Assist in system checks - (address any routine or diagnostic failures).
c) Provide onsite troubleshooting of cell sites as needed. – (check power, wiring, cables, connections, etc.).
d) Support drive testing and data collection activities.
e) Support and perform software upgrades / maintenance loads (download / apply / commit)
f) Support resolution of issues encountered during the integration of new Hardware.
g) Support implementation of new software / hardware. (Execute MOP’s as required.)
h) Basic RF knowledge

2) Support integration of products / features and Product Introductions
a) Support lab/Pilot/FOA planning for new Software, Hardware, or features.
b) Assist the System Verification team to schedule and coordinate Supplier
installation and integration resources based on mutually agreed upon dates.
c) Provide technical support during the integration phase of equipment for
products that are to be integrated.
d) Host and support site readiness conference calls, and assist in the completion of
checklists / questionnaire and other requirements prior to the start of
integration.
e) Support resolution of issues encountered during the integration and testing of
new Hardware.

3) Support creation of customer specific Methods of Procedures (MOP)
a) Provide technical support during the integration phase of equipment for
Products that are to be integrated by the customer.
b) Help to review high-level installation and integration MOPs
c) Host and support readiness conference calls, and assist in the completion of
checklists / questionnaire and other requirements prior to the start of
integration.
d) Support resolution of issues encountered during the integration and testing of
new Hardware.

4) Support testing and demonstration of inter-working with third party Products
a) Assist the Local Team to troubleshoot issues during interoperability testing
with third party vendors.
b) Assist customer in documenting the third party vendor issues
c) Support resolution of Supplier issues with Supplier systems and equipment
found at the customer Lab or FOA during the interoperability testing with third party
vendors

5) Support Testing and Fix verification on Software patches/correction loads.
a) Review compatibility of patches and updates with respect to the current
solution and feature set.
b) Assist to prepare internal patch installation and Software update MOPs.
c) Assist System Verification staff to carry out acceptance test
procedures for any updated Software.

6) Single point-of-contact for Supplier issues on supported Products.
a) Collect logs, call traces, traceroutes, etc. necessary to resolve the issues/tickets.
b) Troubleshoot and analyze data to determine the root cause of the issues
c) Work with Supplier subject matter experts (SME) as needed to address
Software or Documentation issues on Nokia’s Products covered under this
SOW.
d) Provide status updates, via conference call or email, on a mutually agreed upon
day
e) Open tickets within Supplier support team for all product related defects

7) Be a customer advocate to expedite resolution of technical issues.
a) Provide single point of contact (SPOC) for technical consultancy on questions
arising from System Verification concerning Supplier equipment and
Software features. This includes additional
information necessary to successfully test and deploy a feature, including
minimum Software level needed in the field for deployment, any subsequent
fixes targeted to resolve issues or improve performance, feature activation files
or licenses associated with a particular feature, any pre-requisite feature that needs to be activated, clarification of
Documentation, and answering questions on feature implementations and
feature test strategy (ie: what to test, how to test).