Job ID:
OPS Regulatory Engineer
Applications Invited from Countries:
United States
Job Description

Essential Duties and Responsibilities:
• Execute Regression and New Feature test cases in a live production pre-GA environment
• Work as part of a project team working to gain customer GA acceptance of new software and HW products
• Provide in-depth technical log analysis, check network configuration, and support customer as needed
• Knowledgeable on 4G and/or 5G 3GPP technologies
• Be able to work in Samsung’s System Integration lab, customer labs, and commercial networks for reproducing, troubleshooting and investigating poor performance related issues
• Strong on customer support as well as data analysis of logs and pcaps etc
• Must be able to drive for resolutions with other Engineering team on an open ticket
• Provide 24/7 on-call support as needed for commercial Network outages and network performance issues. Also provide technical reviews and provide support to customers as needed
• Experience with wireless network architecture, protocols, RF optimization and standards
• Develop Root Cause Analysis (RCA) on outages or market performance issues (e.g., throughput, accessibility, sustainability, handovers (Intra/X2/S1), capacity and coverage)
• Be able to review various Engineering MOPs and identify missing steps or issues if any
• Be able to proactively perform data audit, SW/FW audit, and health check of the OSS if needed
• Be able to collect logs and perform log analysis for discussions with Tier3 and HQ on various issues
• Resolve high severity issues (sev1 & sev2) to meet the agreed SLA requirements - 2nd level incident analysis
• Provide updates and resolutions on open tickets

Success Criteria:
• Be able to understand new features and at times develop test procedures used to validate the feature
• Maintain a schedule for test case execution to meet launch dates
• Be able to train provide guidance and support to other team members on new project, processes, etc. as needed
Other Skills:
• Familiar with RLC/MAC layer, different types of control channel and traffic channels, network access procedures, power control, handover algorithms, QoS types, TDD/FDD modes, HARQ/ARQ concepts, etc.
• Be able to develop tools and scripts to automate tasks on OSS and eNBs to aide with the investigation as needed

Background / Experience Required:
• Customer support or lab testing experience is preferred

Necessary Skills and attributes:
The ability to plan, organize and prioritize multiple projects, sales and simultaneous performance objectives. Work independently in determining one’s personal work schedule to be productive. Work in a team environment, in order to achieve personal and team project milestones and to complete assignments within established time frames. Accept tasks and problems/situations that differ, requiring creativity to search for optimal solutions, when only broad and general guidelines exist for solving problems. The ability to utilize implied knowledge of task alternatives and to make spontaneous decisions using past experience and the guidance and/or successful experiences of others. Demonstrated ability to interact at multiple levels within customers organizations. Negotiate with and convince others, in a potentially adversarial environment, including customer directors, managers and staff with opposing views to accept/approve plans, technical and project recommendations. Make professional technical sales presentations in writing, through email, reports, or orally, to an audience of high technical skills, management and operational experience. Ability to achieve results within