Status:
OPEN
Job ID:
25693
Title:
Network Engineer(IT)
Applications Invited from Countries:
United States
Job Description

Requisition Details for: 59204

Requisition Details

Summary

Requisition ID : 59204

Requisition Name : Telecom Engineer - Level 3

Customer : CT DCF - CONNECTICUT  DEPARTMENT OF CHILDREN AND FAMILIES

Quantity Requested : 1

Estimated Duration : 10/24/2022 - 10/22/2023

 

Pricing

 

Max Bill Rate : USD 82.00 Per  Hour

Expenses Allowed : No

 

Location

Position Location : Hybrid

Address

505 Hudson St   Hartford,  Connecticut    06106

 

 

Location Requirements

 
 

Candidate must be local or willing to commute or relocate. 

 

Candidate Must Be Local

 
 

Additional Location Details (City, State) :

 

Must have a valid driver's license

Must be a US Citizen or Permanent Resident

 

 

 

STATE OF CONNECTICUT

 

DEPARTMENT OF CHILDREN AND FAMILIES

STATEMENT OF WORK FOR CCWIS PROGRAM

Telecom Engineer 3 

     

 SCOPE OF WORK

The agency needs to engage the service of a Telecom Engineer 2 consultant position. The candidate will participate in the deployment and maintenance of DCF business systems.  The primary focus of this candidate will be end user support and equipment maintenance for telecommunications, video conferencing and voice/data networks.  Some support for cellular communication systems and personal computer systems will also be involved.

Position Role and Deliverables: 

We currently need a Telecommunications System Engineer to provide centralized and on-site services to DCF staff in various locations around the state.  The incumbent works under the supervision and direction of the Telecommunications Manager at the Department of Administrative Services/Bureau of Information Technology Solutions (DAS – BITS or BITS) but work is performed in service of the Department of Children and Families (DCF) The home location will be the DCF Central Office in Hartford with remote offices supported around Connecticut.  Maintaining a customer focus is essential and the incumbent needs to be able to triage problems, troubleshoot issues and work with vendors and staff at all levels to quickly and efficiently deliver new systems and to resolve support requirements. 

The consultant will be expected to work with Avaya and NEC systems in both distributed and centralized environments.  The consultant will work with vendors to provide support services as repairs as required.  Basic computer skills are needed to place orders, track issues and generate usage reports.  Some mobile communications support and level 1 Help Desk services may be required from time to time. 

Maintaining good customer relations while triaging and resolving issues is key. 

Required Skills and Experience: 

In addition, the agency requires:

An experience professional demonstrating the following knowledge and skills:

  • Technical Expertise with PBX and voice-mail (Avaya and NEC) systems
  • Responsible for daily moves, adds, changes, and repairs as needed
  • Proactively monitors systems responsiveness, communicated, and report issues
  • Support contact center platform services and all project related and ongoing operation for voice communication services
  • Working with vendor and telco for wiring and CO/PRI circuits
  • Monitoring call accounting system and produce call detail reports as needed
  • Have detailed understanding of telecommunication infrastructure such as PRI/T1, SIP trunks and experience troubleshooting those systems
  • Installation and support of communications hardware and software
  • Analysis, design and development of communications systems
  • Network hardware and software installation and support
  • End user support - face to face and via telephone
  • Familiarity with cellular communications and mobile devices
  • Excellent customer service skills
  • PC Hardware and software use

Additional Preferred Qualifications:

·       Expertise implementing and supporting Avaya and/or NEC systems

·       Expertise with video conferencing systems

·       Experience with Five9 contact center

·       Experience with SIP trunking

 

4. ADMINISTRATIVE CONSIDERATIONS

WORK SCHEDULE: Full-Time 40hrs - Monday - Friday, 8 AM - 5 PM

STATE RESOURCES AND OVERSIGHT: DAS-BITS Telecom Management and DCF Customer Success Manager (CSM) provide oversight of this position.  This position does not manage or supervise others.

SECURITY/PRIVACY CONSIDERATIONS: Comply with Vendor Qualification, DCF Child Protection Background Check, FBI Fingerprint Background Check and DCF Non-disclosure Agreement

GENERAL/MISCELLANEOUS: Candidate must be a US Citizen or Permanent Resident

 

 

Schedule

Days : Monday  Yes Tuesday  Yes Wednesday  Yes Thursday  Yes Friday  Yes Saturday  No Sunday  No

Hours/Day : 8

Time Zone : EST

 

Shifts

Start Time

 

End Time

 

Description

 

Active

 

Shift 1

8:00 AM

 

5:00 PM

     

Yes

                 
                 

Qualifications

 

Type

 

Category

 

Qualification

 

Description

 

Competency

 

Required

   
 

Skills

 

Others

 

Analysis and Design

 

Analysis, design and development of communications systems

 

Advanced (7-9 Years)

 

Yes

   
 

Skills

 

Others

 

Call Monitoring

 

Monitoring call accounting system and produce call detail reports as needed

 

Advanced (7-9 Years)

 

Yes

   
 

Skills

 

Others

 

PBX and Avaya/NEC

 

Technical Expertise with PBX and voice-mail (Avaya and NEC) systems

 

Advanced (7-9 Years)

 

Yes