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Requisition Details for: 59204
Requisition ID : 59204
Requisition Name : Telecom Engineer - Level 3
Customer : CT DCF - CONNECTICUT DEPARTMENT OF CHILDREN AND FAMILIES
Quantity Requested : 1
Estimated Duration : 10/24/2022 - 10/22/2023
Max Bill Rate : USD 82.00 Per Hour
Expenses Allowed : No
Position Location : Hybrid
505 Hudson St Hartford, Connecticut 06106
STATE OF CONNECTICUT
DEPARTMENT OF CHILDREN AND FAMILIES
STATEMENT OF WORK FOR CCWIS PROGRAM
Telecom Engineer 3
SCOPE OF WORK
The agency needs to engage the service of a Telecom Engineer 2 consultant position. The candidate will participate in the deployment and maintenance of DCF business systems. The primary focus of this candidate will be end user support and equipment maintenance for telecommunications, video conferencing and voice/data networks. Some support for cellular communication systems and personal computer systems will also be involved.
Position Role and Deliverables:
We currently need a Telecommunications System Engineer to provide centralized and on-site services to DCF staff in various locations around the state. The incumbent works under the supervision and direction of the Telecommunications Manager at the Department of Administrative Services/Bureau of Information Technology Solutions (DAS – BITS or BITS) but work is performed in service of the Department of Children and Families (DCF) The home location will be the DCF Central Office in Hartford with remote offices supported around Connecticut. Maintaining a customer focus is essential and the incumbent needs to be able to triage problems, troubleshoot issues and work with vendors and staff at all levels to quickly and efficiently deliver new systems and to resolve support requirements.
The consultant will be expected to work with Avaya and NEC systems in both distributed and centralized environments. The consultant will work with vendors to provide support services as repairs as required. Basic computer skills are needed to place orders, track issues and generate usage reports. Some mobile communications support and level 1 Help Desk services may be required from time to time.
Maintaining good customer relations while triaging and resolving issues is key.
Required Skills and Experience:
In addition, the agency requires:
An experience professional demonstrating the following knowledge and skills:
Additional Preferred Qualifications:
· Expertise implementing and supporting Avaya and/or NEC systems
· Expertise with video conferencing systems
· Experience with Five9 contact center
· Experience with SIP trunking
4. ADMINISTRATIVE CONSIDERATIONS
WORK SCHEDULE: Full-Time 40hrs - Monday - Friday, 8 AM - 5 PM
STATE RESOURCES AND OVERSIGHT: DAS-BITS Telecom Management and DCF Customer Success Manager (CSM) provide oversight of this position. This position does not manage or supervise others.
SECURITY/PRIVACY CONSIDERATIONS: Comply with Vendor Qualification, DCF Child Protection Background Check, FBI Fingerprint Background Check and DCF Non-disclosure Agreement
GENERAL/MISCELLANEOUS: Candidate must be a US Citizen or Permanent Resident
Days : Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No
Hours/Day : 8
Time Zone : EST