Status:
OPEN
Job ID:
25709
Title:
Help Desk
Applications Invited from Countries:
United States
Job Description

* URGENT *

Requisition Details for: 59209

Requisition Details

Summary

Requisition ID : 59209

Requisition Name : Computer (Helpdesk/LAN) Support Technician - Level 1

Customer : CT DOC - Connecticut Department of Correction

Quantity Requested : 1

Estimated Duration : 09/30/2022 - 10/31/2023

 

Pricing

 

Max Bill Rate : USD 51.50 Per  Hour

Expenses Allowed : No

 

 

Location

Position Location :  Address :  55 West Main Street, Suite 520   Waterbury,  Connecticut    06702

 

Custom Fields

 

Location Requirements

 
 

Candidate must be local or willing to commute or relocate. 

 

Candidate Must Be Local

 
 

Additional Location Details (City, State) :

 

Local Candidates Only

 
 

Background Verification

 
 

Minimum Verification Requirements

Department of Corrections conducts their own background checks. Please have your candidate fill out the release form located on your dashboard. 

 

 

Description

STATE OF CONNECTICUT

State of Connecticut Board of Pardons and Paroles

55 West Main Street, Suite 520

Waterbury, CT 06702

                            

CURRENT SYSTEMS / PROJECTS OVERVIEW

The Board of Pardons and Paroles (BOPP) is seeking a Computer (Helpdesk/LAN) Technician Level 1

Objectives for this engagement include:

Desktop Services:

  • Diagnose and resolve personal computer, laptops and phone problems;
  • Diagnose simple software problems;
  • Build and deploy tablets and laptops including configuring user specific settings;
  • Install new software releases of simple to moderate complexity;
  • Manage Active Directory user accounts;
  • Manage agency copiers/printers;
  • Implement security protocols on computer hardware;
  • Assists end users in resolving hardware and software issues in person or by fielding telephone calls and email communication.

Network Services (wired and wireless):

  • Provide first level support for network connectivity or related network issues;
  • Assist with, diagnosis and resolve simple network problems;
  • Assist with the configuration of network components;
  • Assist BOPP in updating network and adding end users to such network
  • Perform related duties as required.

Miscellaneous:

  • Assist in Video Teleconferencing equipment installation and deployment.
  • Update / maintain conference room technology on a weekly basis;

 

SCOPE OF WORK

Number of Consultants needed

The project requires one full-time level 1 Computer Technician (helpdesk /LAN technician)

Required Skills/Experience

All applicants for this Statement of Work must have a minimum of 2 years of experience in computer hardware/software/LAN network installation and troubleshooting. Please indicate knowledge and experience related to these areas on résumés.

  • Expert in building laptops, tablets, desktops with MS Windows 10 operating system
  • Proven record installing and troubleshooting software in Windows environment: MS Office, Web browsers, end user equipment such as printers (Toshiba, HP) and scanners (Fujitsu, HP)
  • Proven record working with wired and wireless LAN networks, CAT5 – CAT6 cabling, network drivers installation and troubleshooting, connecting new users to the domain
  • Basic knowledge of teleconferencing using MS Teams and ZOOM
  • Ability to document, track and monitor end user problems to facilitate a timely resolution
  • Good written and verbal communication skills with ability to provide extensive documentation as needed
  • Strong experience writing documentation
  • Strong ability to work with staff of varying skill levels (executive, technical and non-technical)

Nice to Haves

  • A+ Certification
  • CCNA Certification

 

Schedule

Days : Monday  Yes Tuesday  Yes Wednesday  Yes Thursday  Yes Friday  Yes Saturday  No Sunday  No

Hours/Day : 8

Time Zone : EST

 

Shifts

Start Time

 

End Time

 

Description

 

Active

 

Shift 1

8:00 AM

 

5:00 PM

     

Yes

                 
                 

Qualifications

 

Type

 

Category

 

Qualification

 

Description

 

Competency

 

Required

   
 

Skills

 

Others

 

computer hardware/software/LAN network installation and troubleshooting

 

 

 

Proficient (4-6 Years)

 

Yes

   
 

Skills

 

Others

 

Expert in building laptops, tablets, desktops with MS Windows 10 operating system

 

 

 

Expert (10+ Years)

 

Yes

   
 

Skills

 

Others

 

MS Teams Expert

 

Proven record of using MS TEAMS

 

Proficient (4-6 Years)

 

Yes

   
 

Skills

 

Others

 

Communication skills both verbal and written

 

 

 

Advanced (7-9 Years)

 

Yes