Status:
OPEN
Job ID:
26018
Title:
NOC Technician 1
Applications Invited from Countries:
United States
Job Description

RESPONSIBILITIES:

 

• Perform Network Operational Support activities per Ericsson guidelines

• Perform product and service monitoring for an operational network

• Provide 24x7 support in a control center environment

• Raise, assign and manage network trouble tickets if needed

• Isolate problems and engage fix agents for resolution

• Manage page and e-mail notifications for network events

• Answer phone calls and route appropriately for network events

• Monitor customer care tickets and call volumes

• Manage the event status board and network event board

• Work under supervisory guidance to ensure network availability

• Perform other tasks and assignments as required with mentoring assistance

 

EXPERIENCE and QUALIFICATIONS:

• Minumum of 1-3 years of Telecommunications network experience

• Familiar with call center and operational center requirements and expectations

• Good understanding of network topology and elements

• Organized and detailed with great customer focus

• Strong communication skills with an ability to communicate effectively (written and verbal)

• Productivity work ethic with great initiative

• Analytical and able to monitor, then react to events, investigate issue and route to appropriate fix agent.

• Quick learner than can follow processes and procedures

• Must be able to work varied shifts to include nights and weekends