Status:
OPEN
Job ID:
26181
Title:
Business Analyst
Applications Invited from Countries:
United States
Job Description

Description

Provides first level contact and issue resolution for data submission errors for the State's Education Information System (EIS) and State Applications.

The position involves responding to questions and issues as reported by multiple application users, learning the established procedures for support, and recording issues on an incident tracking system in a timely manner. Response to these issues includes troubleshooting the incident cause and resolution or escalation. The employee will work with the manager and project team to discuss trends, documentation, and improvements necessary to improve support.  The employee will work relatively independently with users.  The employee must learn the Department’s Educational Information System and the five integrated student information systems that the districts in Tennessee use for their data collection.  

Key competencies include excellent verbal and written communication skills, as well as, outstanding customer service skills.  The position is primarily remote, but will require a quarterly meeting in the Nashville office.

Schedule

Days

Monday  Yes Tuesday  Yes Wednesday  Yes Thursday  Yes Friday  Yes Saturday  No Sunday  No

Hours/Day

8

Time Zone

CST

 

Shifts

Start Time

 

End Time

 

Description

 

Active

 

Shift 1

8:00 AM

 

5:00 PM

     

Yes

Qualifications

 

Type

 

Category

 

Qualification

 

Description

 

Competency

     
 

Skills

 

Others

 

Communication skills both verbal and written

 

 

 

Proficient (4-6 Years)

     
 

Skills

 

Others

 

Learning ability

 

 

 

 

     
 

Skills

 

Others

 

Team work

 

 

 

Novice (1-3 Years)