Status:
OPEN
Job ID:
26192
Title:
Desktop Support Analyst I
Applications Invited from Countries:
United States
Job Description

Description

Job Code 07554I Performs desktop computer support assignments, with an emphasis on desktop computer problem resolution. Installs a variety of desktop computer hardware and software and provides technical and customer support for these products. Provides customer support to both on-site and remote users. Analyzes users' system problems and provides solutions. Works with teams of analysts, programmers, and users in application development environments. Tests and may write the technical documentation prepared for software or hardware installation. Primary skill set comprises Microsoft Office Suite and Microsoft, Novell and Unix operating systems. Secondary skill set comprises other office automation tools and the ability to identify and correct hardware malfunctions. Requires a minimum of 1year of current experience in this job class with excellent interpersonal and communication skills, both written and oral.

Schedule

Days: Monday  Yes Tuesday  Yes Wednesday  Yes Thursday  Yes Friday  Yes Saturday  No Sunday  No

Hours/Day: 7.5

Time Zone: CST

 

Shifts

Start Time

 

End Time

 

Description

 

Active

 

Shift 1

7:00 AM

 

4:00 PM

     

Yes

                 
                 

 

   
   
   

Qualifications

 

Type

 

Category

 

Qualification

 

Description

 

Competency

     
 

Skills

 

Networking

 

DNS

 

 

 

 

     
 

Skills

 

Networking

 

TCP/IP

 

 

 

 

     
 

Skills

 

Operating Systems

 

Mac OS

 

 

 

 

     
 

Skills

 

Operating Systems

 

Windows 10

 

 

 

 

     
 

Skills

 

Others

 

Team work

 

 

 

 

     
 

Skills

 

Security

 

Active Directory