Systems Administrator 2
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Req # : TMOBJP00015193
Position : Support Specialist (IT)/Service Desk Specialist II
Location : Maitland, FL
Client : T-Mobile
Duration : 6 months initially, extendable to 18 months
C2C Rate : $35 hourly
Must be a US Citizen
Must be fully vaccinated.
Performs remote servicing and/or repair of company products/services. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as contact on technical and service-related problems. Diagnoses mechanical, hardware, software, and systems failures, using established procedures. Determines most cost-effective repair/resolution to minimize customer downtime. Responds to escalations and communicates status updates to stakeholders. Manages remote fix agents and drives issues to resolution, while communicating progress to stakeholders. Contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways. Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures. Prepares reports for analysis of product failure trends and service ability issues. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.