Req #        : TMOBJP00015193

Position   : Support Specialist (IT)/Service Desk Specialist II

Location  : Maitland, FL

Client       : T-Mobile

Duration : 6 months initially, extendable to 18 months

C2C Rate : $35 hourly

Must be a US Citizen

Must be fully vaccinated.

Performs remote servicing and/or repair of company products/services. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as contact on technical and service-related problems. Diagnoses mechanical, hardware, software, and systems failures, using established procedures. Determines most cost-effective repair/resolution to minimize customer downtime. Responds to escalations and communicates status updates to stakeholders. Manages remote fix agents and drives issues to resolution, while communicating progress to stakeholders. Contributes to the development of concepts and techniques. Completes complex tasks in creative and effective ways. Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures. Prepares reports for analysis of product failure trends and service ability issues. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

Basic qualifications
• High school diploma or equivalent
• U.S. Citizenship (without dual citizenship)


INTAKE NOTES:
-There will be no expenses, no traveling.

Experience with technical troubleshooting.
Familiar with customer ticketing systems.
Proficient with Microsoft Office apps.
Previous Cell phone network experience is a plus.
We will be supporting customers in the Technology Department.
We will provide laptops and ancillary equipment.
These will be in the office full time so in order to comply with T-Mobile policy
- Extension is possible
- Must be onsite