Telnet Inc.

Status:

OPEN

Job ID:

26419

Title:

Help Desk

Applications Invited from Countries:

United States

Job Description

URGENT

Requisition Details for: 60138

Requisition Details

Summary

Requisition ID: 60138

Requisition Name: Service Desk Personnel

Customer: TN DOT

Quantity Requested: 2

Pricing

Bill Rate: USD 40.00 Per Hour

Expenses Allowed : No

Location

Position Location : On Site

Address

505 Deaderick Street Suite 500 Nashville, Tennessee 37243

Description

Describe this position’s most important duties performed in the normal course of work. Please describe each, in order of importance, and indicate the average percent of time devoted to each duty over the course of the year or contract period.
Description of Duties (primary & secondary)	% of Total Work Effort
Desktop Support	25%
Tier 1-2 Support	50%
Active Directory Management	25%
Call Center Support	100%

Business Justification

Describe below in detail the business justification for this contractor hire. Include the criticality of work to be performed and the repercussions of not hiring. You must consider all possibilities of having these tasks re-assigned to other filled positions capable of performing the job duties. Whenever possible, indicate the importance of this position as it relates to OIR’s Strategic Plan. Attach additional sheets if necessary. If Standard work week will not be 37.5 hrs. /wk., please justify below.

Work Location: 505 Deaderick St., Ste. 500 Nashville, TN 37243

Must be able to lift at least 50 pounds.

IT Call Center Experience preferred

- Able to handle call volume of up to 30 calls per day.

People/Customer Service skills required

Printer Administration and Troubleshooting
- Server Print Queue, and local Queues

Active Directory Management

- Able to navigate Different OUs

- Able to look up attributes

- Able to reset password and unlock accounts.

iOS Management, Support, and Deployment

- Setting up new phones/Ipads

- Resetting iTunes accounts

- Resetting network settings

- Backup/Restore device data

Video Conferencing

- Cisco WebEx

- MS Teams

- Cisco Presence video solutions

Network troubleshooting

- Internal vs external

- VPN

- LTE

- Wifi

Application Troubleshooting

- Account permission

- Compatibility settings

- Browser vs installed

Remote support

- MSRA

- RDP

- TEAMs

- Webex

Hardware Deployment

ServiceNow

- Ticket management

- Ticket assignment

Schedule

Days: Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No

Hours/Day: 7.5

Time Zone: CST

Shifts	Start Time	End Time	Description	Active
Shift 1	8:00 AM	5:00 PM		Yes

Custom Fields

	Location Requirements
	Candidate must be local.		Candidate Must Be Local
	Additional Location Details (City, State) :		Nashville, TN
	Candidate Location (city, state)		Reasonably close to Nashville, Tn

Skills

Others

Help desk support

Help desk

Novice (1-3 Years)

Skills

Others

Communication skills both verbal and written

Novice (1-3 Years)