Job Description
Contract is renewable during the beginning of fiscal year.
Work Location:
Tennessee Department of Transportation
Transportation Management Center, Bldg R - Region 3
6603 Centennial Blvd.
Nashville, TN 37243
Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
People/Customer Service skills required
Printer Administration and Troubleshooting - Server Print Queue, and local Queues
Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
- Setting up new iphones/ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Technical proficiency and troubleshooting of Office 365 (Outlook, Excel, Word, etc.)
Remote support
- MSRA
- RDP
- TEAMs
- Webex
Hardware Deployment
ServiceNow
- Ticket management
- Ticket assignment
Estimated Duration
04/01/2023 - 06/30/2023
Schedule
Days
Monday No Tuesday No Wednesday No Thursday No Friday No Saturday Yes Sunday Yes
Hours/Day
11
Time Zone
EST
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Shifts
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Start Time
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End Time
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Description
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Active
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Shift 1
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7:00 AM
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6:00 PM
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Weekend Shift
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Yes
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Attachments
Comments
Custom Fields
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Location Requirements
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Candidate must be local.
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No preference
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Additional Location Details (City, State) :
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Region 3 - Contract is renewable every fiscal year
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Candidate Location (city,state)
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Region 3
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Onboarding Requirements to Complete Upon Acceptance
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Minimum Verification Requirements
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Please complete the following verifications with Info Cubic upon candidate's selection. Additional verifications may be identified by the agency.
- TN Standard Background Check
Baseline background check
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- Global Monitor Check
- US Criminal Record Locator w/ Alias
- Federal Criminal History (7 years)
- County Criminal History (7 years)
- National Sex Offender Registry
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Onboarding Documents and Information:
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Please follow this link and fill out documents for relevant MHSAS location:
https://1drv.ms/u/s!AgyNUsQWoAppobUptqvxdV2lBM5zKw?e=L0cfMt
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Break Out Invoice By
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Breakout Invoice By PO
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Qualifications