Job ID:
Business Analyst
Applications Invited from Countries:
United States
Job Description






Business Analyst


(X) New Task      ( ) Renewal         ( ) Fixed Price     (X) On Site Support          () Remote Support




Requesting Agency Information


Department of Administrative Services[R(1] [TAL2] 

Bureau of Information Technology Solutions

450 Columbus Boulevard

Hartford, CT 06103


This is Us


The State of Connecticut is embarking upon a project to modernize applications within the Collections Department, streamline operations and increase efficiency.  When you join the Connecticut Collections Team, you’ll enjoy solving complex problems with a curious, supportive, high-performing team.

Is This You?


Analytic. You naturally think logically and can explain difficult concepts to non-technical users

Curiosity. You want to know the user’s needs, understand a project’s ‘why’ as well as the ‘what’, and look forward to getting to the bottom of a mystery.

Efficiency. You can look at the “Big Picture” and see where data intersects, allowing you to map out logical workflows that maximize data coherency and process automation.

About the Role

The Business Analyst will support the team by performing detailed requirements analysis, workflow design, process documentation, and guiding user acceptance testing as we replace multiple legacy systems with a modern, comprehensive solution.

Experiences Required for This Role


Requirements Analysis – At least 5 years of experience and use cases with the following:

·        Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions

·        Leading reviews of business processes and developing optimal workflows to increase efficiency of system and user resources

·        Staying up to date on the latest process and IT advancements to automate and modernize systems

·        Conducting meetings and presentations to share ideas and findings

·        Working closely with clients, technicians, and managerial staff

·        Managing projects, developing project plans, and monitoring performance

·        Updating, implementing and maintaining procedures

·        Prioritizing initiatives based on business needs and requirements

·        Serving as a liaison between stakeholders and users


Process Documentation – At least 3 years of experience and use cases with the following:

·        Documenting and communicating the results of your requirements analysis

·        Effectively communicating your insights and plans to cross-functional team members and management

·        Gathering and reporting critical information from meetings with various stakeholders

·        Monitoring solution design through the Systems Development Life Cycle to ensure project goals are fully realized


User Acceptance Testing – At least 2 years of experience and use cases with the following:

·        Ensuring solutions meet business needs and requirements

·        Designing and performing user acceptance testing


Knowledge, Skills, and Ability

Business Analysis

·        Exceptional analytical and conceptual thinking skills

·        The ability to influence and determine acceptable solutions with stakeholders

·        Advanced technical and documentation skills

·        Reporting and presentation skills

·        A track record of following through on commitments

·        Excellent planning, organizational, and time management skills

·        A history of leading and supporting successful projects


Performance in Complex Situations

·        Communication and collaboration

·        Clearing challenges for team members

·        Comfort in blazing a path through an ambiguous work environment

·        Ability to juggle multiple project workstreams in order to prioritize, organize, and triage in an independent environment

·        Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment

·        Ability to maintain strict confidentiality

·        Judgement in dealing effectively and diplomatically with all levels of government staff


Preferred Skills & Qualifications


Other Desirable Skills

·        A bachelor’s or master’s degree in business or related field

·        5 years of business analysis or a related field.

·        Ability to effectively and empathetically communicate to end users to understand their workloads, goals, and stressors

·        1 year of user research and analytics Proficiency with MS-Office tools including MS-Visio, Project, and PowerPoint.


Administrative Considerations

The Business Analyst will work closely with Collections users and management to develop a deep understanding of current workflows, bottlenecks, and goals. This understanding and insight will then be leveraged while working with the vendor to facilitate the design, delivery and testing of an efficient, cohesive replacement solution. As a contract employee, the Business Analyst shall be expected to maintain and provide written documentation on any work performed in conjunction with this engagement.

The engagement will be for a term of up to 12 months. All work will be performed in eight (8) hour shifts, Monday to Friday, excluding State holidays. Primarily on-site presence is required, with instances of remote work allowed with pre-approval.  Payment will be on a time and material basis and paid only for hours worked.  Local Travel Reimbursement is not provided.

State Resources and Oversight:  This position will be overseen by a DAS/BITS IT Manager and the Collections Department Assistant Director Frank Rivera, who will lead the project team.  The contractor will be provided workspace and[R(3]  all computer hardware and software needed to execute and perform the duties for this program.


The consultant will:

Ø  Provide timely delivery of all assigned tasks

Ø  Work with the Project team in managing project deliverables

Ø  Use the DAS supplied SharePoint/Team site to store and collaborate on project documentation

Ø  Be responsible for reviewing project tasks, schedules, and resources and make changes or additions, as appropriate; measuring and evaluating progress against the Project Management Plan (PMP)

Ø  Address and resolve deviations from the PMP

Ø  Participate in regularly scheduled project status meetings

Ø  Prepare and submit weekly status reports to the co-leaders

Ø  Follow the project change control procedures

Ø  Review of deliverable materials

Ø  Provide documentation and transition work to state employees at end of engagement


Security/Privacy Considerations: Information accessible by the contractor may be sensitive, confidential or subject to the Privacy Act and/or HIPAA considerations. Contractor personnel must be familiar with and comply with the provisions of appropriate regulations and/or instructions. Signing of a confidentiality agreement will be required. Daily sign-in to the facility may be required. The contractor employee must always display an access badge while present in state facilities. A background check will be required.



Days: Monday  Yes Tuesday  Yes Wednesday  Yes Thursday  Yes Friday  Yes Saturday  No Sunday  No

Hours/Day: 8

Time Zone :  EST



Start Time


End Time






Shift 1

8:00 AM


5:00 PM
























At least 5 years experience


Proficient (4-6 Years)








Process Documentation


At least 3 years of experience


Novice (1-3 Years)








User Acceptance Testing


At least 2 years experience


Novice (1-3 Years)








Bachelor's Degree


A bachelor’s or master’s degree in business or related field


Proficient (4-6 Years)